Shopping Guide

A new, secure and promising online shopping platform, SHLAB eShop, by Shun Hing Life and Beauty Company Limited (hereinafter “SHLAB”, “our company”, or “we”) is now available at www.shlab.com.hk! With Secure Sockets Layer (SSL) for message encryption, all information transmission is secured and kept confidential when you order at www.shlab.com.hk

 

IMPORTANT Note: SHLAB eShop only accepts VISA and MasterCard for online payment.

 

Products Searching

 

By clicking the image, more detailed product information will be shown, including photo, product name, model number and price, For more information, you may click “More Information” and it will lead you to the product page.

 

 

Order Procedures

 

Step 1: Select Product

Select the item you would like to order and press “Add to cart”. After item has been added to cart, you may adjust order quantity.

 

You can either choose to continue shopping or check out to proceed payment.

 

Step 2: Recipient Information

Enter your personal information and billing address. Delivery address needs to be filled in if recipient and delivery address are different from billing address. When everything is completed press “Checkout”.

 

Step 3: Confirmation

Please verify customer information that you have input in step 2. Confirm order item(s) by pressing “confirm”.

 

Step 4: Payment

Read the important notice and press “confirm and continue checkout” if you confirm your order. Once “confirm and continue checkout” is pressed, you will be connected to a Secure Payment Page operated by Joint Electronic Teller Services Ltd (hereinafter “JETCO”). Your payment instruction will be securely transmitted to the bank for authorisation.

 

JETCO payment website supports Verified by VISA and MasterCard SecureCode

 

You might be redirected to your card issuing bank and required to enter a password for authentication. Please contact your card issuing bank for service details.

 

 

Step 5: Complete

Order is completed. You will receive an confirmation email shortly. In the case of not receiving an confirmation from SHLAB eShop, please contact eshlab@shunhinggroup.com.

 

 

Delivery

Free delivery will be provided for purchase of HK$1,000 or above. If your order amount is less than HK$1,000, additional delivery charge of HK$120 will be charged for each delivery service. If delivery service is required, customers shall provide the delivery details with the information of contact person for delivery arrangement. All delivery service should be within Hong Kong (except for outlying islands and closed areas).

 

Delivery service will be handled by the SHLAB appointed logistic company. Delivery is deemed to have been completed where the Delivery Item is delivered to the address as specified by you but not necessarily to the named contact person as specified in your order. If there is any issue arising from delivery, it will be handled by the logistic company and our company will not be responsible for it. The terms and conditions of the delivery service is subject to the appointed logistic company’s service policy.

 

In the event that our appointed logistic company delivers the product to your specified address, and the person there refuses to accept delivery of the product, our company reserves the rights to charge you for the related delivery fee.

 

All products must be collected or delivered within two months from the date of order otherwise we will charge 3% of total purchase value on uncollected products per month as storage fee. The order will be automatically cancelled and uncollected products will be disposed of accordingly after six months and no refund will be made.

 

 

Contact Us

Should you have any queries for our products and transaction procedures, please contact eshlab@shunhinggroup.com .

 

We may amend this shopping guide without prior notice. Please review the contents periodically.

 

In case of dispute, Shun Hing Life and Beauty Company Limited reserves the right for final decision.

 

In case there is any inconsistency or conflict between the English and Chinese version of this terms and conditions, the English version shall prevail.

 

Shun Hing Life and Beauty Company Limited